Familiarity with computers is the foundation of any technical and IT role, especially if you start out as a computer technician. The more time you spend interacting with computers and mobile devices, the more you'll naturally devote yourself to the other skills needed for the position. To be successful in this field, it is important to gain the skills to work with operating systems, software, and user-level configurations, and then deepen a deeper understanding. Communication is key in any job.
Whether it's face-to-face, on the phone, by email or instant message, every day you'll be communicating with other people. A computer hardware field technician must communicate effectively with customers and co-workers to share information and solve problems that arise in their daily lives. This means honing your speaking skills, as well as your listening and teamwork skills. The more experience you have in professional communication, the easier your new role will be.
The integration of technology in all aspects of the business also translates into its integration with all types of people within an organization. Technology professionals must be able to successfully collaborate with cross-functional teams with different personalities and expectations. Part of this is the ability to interpret a message (“read the room”) and understand how communications reach the recipients. To be a successful tech professional, you must communicate with more than just your computer.
You'll also need to communicate with the people on your team and with other people in the company. Problem-solving is another important skill for a computer technician. A large amount of data and information is collected, from finding a hardware problem to determining the right software tools to be used. The more skilled you are at investigating problems and finding solutions, the better your reputation as a technician will be. Ingeniousness is also an important soft skill for a computer technician. Part of being inventive in IT involves being able to find technology, software and products that improve your own productivity and the productivity of others.
One of the best ways to gain the skills needed to be a computer repair technician is to take an online course. In a recent article in the magazine, James Stanger from CompTIA stated that soft skills are one of the seven most popular professional trends of the future. Let's find out what skills a computer repair technician really needs to be successful in the workplace. You might think you're not cut out for YOU because you don't have the technical skills, but it turns out you already have the secret ingredient to becoming an IT star. In the workplace, and especially among high-tech companies, there is a strong focus on employee skills. Many of the technical skills you need for various IT careers can be acquired through tinkering and trial and error, so problem-solving skills are necessary to enter this field.
Florida Tech's information technology programs offer a comprehensive curriculum that helps professionals develop both the technical skills and the social skills critical to success in today's complex work environment. In addition, expert problem solving also means taking the time to understand multiple perspectives and needs before proposing a solution. The ability to communicate, analyze and stay organized, among other key social skills, will differentiate you in information technology. All the technical skills you need can be taught, but without the right social skills, you might not reach the top of technology.